Sunday 16 September 2012

Trust: The Foundation

Usually, these entries are written in Hong Kong, however, this particular peice was written in Vrindavana, India, a place of great historic and spiritual significance. Being there has helped to reflect more on the principles of purity of mind and heart. The purity of our mind and heart has a direct effect on how others feel when they interact with us. Given that much of our progress in the corporate world is dependent on the quality of our relationships, the topic of the purity of heart and mind is certainly worth reflection.

Real Sincerity is Unmotivated
In the workplace, we look for so many things in the people around us. From our seniors, we want to know they will be fair in our promotions and rewards, that they will give us work that enriches our personal portfolios, that they will treat us with respect and dignity, and help in our career development in the long term. In our peers, we would like them to share experiences and learnings with us, to be there for us when we need support, to help air a collective voice in sharing or escalating concerns to our seniors. From our juniors, we look for commitment, a good attitude, hard working ethic, and technical ability supplemented with a desire to learn. Let us take for granted that the people who enter the increasingly competitive corporate environment are competent; a high standard of educational requirements and high calibre background is a minimum. Moreover, as one progresses in this environment, if they do not have substance they will more often than not be shown up due to the reluctance of profit-making business to sustain such a liability. So aside of technical competence, all of the key attributes we look for in those around us, come down to one key question; how much can we trust the other person? Many in the corporate world are let down by trust issues. If we’re trustworthy, we will certainly stand out; it is a much sought after attribute. In order to be trustworthy, we must be sincere. Sincerity and trustworthiness are inseparable. A sincere person, however, is not sincere because it will differentiate them; this would be a contradiction; sincerity is unmotivated.

Loyalty to Values Strengthens Us
In Hong Kong, there are many billboards with advertisements of the jewelers Chow Tai Fook, with the slogan of “Sincerity and Eternity. A Partner in our business whose behaviour I view as quite exemplary, once said “Always do the right thing, even if others don’t behave that way; the value will show through in the long run.” If we are sincere, that value will last. Even though experiences where sincerity is not reciprocated with may cut us and chop us, and we may duly need to reduce our exposure to such a lack of reciprocation where possible, we should not give up these values; because it is the right thing to do and its effects are too important to give up. Eventually, the values will prevail, and they will be stronger than ever after each experience we go through. When we know we are doing the right thing, when we have consulted with those people with experience and wisdom, we should feel all the more confident in what we’re doing inspite of all the challenges.

Lord Shiva: Epitome of Sincerity
There is a plethora of lessons to be learned from the one story of Lord Shiva and his wife Sati Devi leaving her body in the presence of her Father. To recap, Sati Devi had attended a function at her Fathers residence inspite of him being enimical towards her husband. After she could not tolerate insult towards her beloved husband, she left her body. On hearing this news, Lord Shiva became furious, and created a demon, called Virabadra, who was the embodiment of the anger of the Supreme Lord. Virabadra went to the residence of Daksha, to the sacrificial arena, and beheaded him. He destroyed the entire sacrifice that was taking place. In fear, the demigods scattered, and requested the counsel of Lord Brahma, the personality governing the creation of the Universe. Lord Brahma, knew of the nature of Lord Shiva, and how he is a perfected being. So he suggested they approach Lord Shiva and beg his forgiveness for their partaking in the events that led to his dear wife leaving her body. So the demigods along with Lord Brahma journeyed to Kailash, the beautiful abode of Lord Shiva, seeing many beautiful lakes, trees, and wildlife on the way. They saw Lord Shiva sitting under a very tall tree in a peaceful meditational posture with his many associates, being free of all anger. He was forgiving and gracious. One of the names of Lord Shiva is Asutosha. Asu means "very soon," and tosa means "to become satisfied." The sincerity and purity of Lord Shiva is beyond compare, and such a reaction is only fitting. Anything he does is driven by his sincerity. His anger, which was driven by his love for his wife, and his refute of a punishable act combined, was not just some act of irrational madness in perusal of his own selfish purpose; it was also driven by his sincerity. As always, the magnitude and context is entirely different in the corporate setting, however, when sincerity and purity in purpose is there, our desire to correct the wrong situations, in the appropriate way, following the cultural and workplace etiquette, will be a natural symptom in our care for others.

In essence, trust between individuals is the underlying basis for any environment that is to operate with higher values. Trust and a benevolent attitude towards others are the opposites of exploitation. If as leaders we cultivate this atmosphere, we will be surprised how much more fulfilled people are around us from seniors through to juniors. Since sincerity is the driver for trust, the change begins with introspection of our own motivations. To be sincere can happen in a moment; we only have to do one thing; be conscious.

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